The sheer size of Google’s operation seems to reflect in the poor support they provide. Sure, everything is automated with forms, and in a perfect world these would answer all our questions, but if the world was perfect, we wouldn’t need a support department!

I have been trying to get an old YouTube account back in my name, but it seems I have lost my old email details, and there isn’t a living soul to be found on the YouTube support site. All I get is forms, forms and forms. No place to fill in my specific query. Just having resorted to emailing their legal dept, hopefully someone will be kind enough to help me out there.