One of my WordPress plugin projects, StreamWP, has recently launched a new version, and I notified all existing customers via the streamwp aweber list.
Not only did we re-write the plugin from scratch, we also updated the site, the payment system, the download system, and the support system. One big overhaul, in order to increase customer satisfaction.
We use UserVoice as our ticket support system, and absolutely love it. Response times are much faster, we don’t lose any tickets, and we’re building a dynamic knowledge base, every time we awnser a question.
Anyway, I’m getting side tracked here. The point of this post was to demonstrate, that no matter how hard you try, there’s always gonna be people that are impossible to please. And they even feel the need to try and ruin your business, by writing up bad blog posts about your product. – (mirror)
This particular customer opened a few tickets, asking for a download link of the new 1.5 version, to which she would be entitled if she had bought the full plugin prior to this update.
So ten days ago, I sent her this as a reply to her ticket, with download link #1 (screenshot)
Then, 9 days ago, once again, I reply to her second request, with download link #2 (screenshot)
I get no reply, but three days later, she decides to throw around the SCAMMER word on our suggestions board. I removed the comment there, and didn’t get a screenshot of it unfortunately. I sent her an email following that, asking wheter she did or did not receive her new links yet. No response. So I figured, I’d add her to gtalk and ask her there. No response.
Then today, she triumphantly leaves spam on the suggestions board again. This time with a link to her bad review about not only StreamWP, but also a completely different plugin we created which she’s bought previously.
Angry, angry woman!
Anyway, with this blog post, I hope she receives a pingback, reads this and figures out that we really did try and get in touch with her, on numerous occasions.